FAQ

To order:

Click “Add to cart” button on the products you wish to purchase.

To check your order:

Click " Shopping Cart " button on the right top display.

To remove order: 

Click the " X " button to remove.

To pay order:

Step 1) Clicked "Checkout" button. 

Step 2) Fill "Billing Address".

Step 3) Fill "Shipping Address".

Step 4) Select "delivery method".

*Free Shipping option: RM399 and above per transaction will shown automatically.

Step 5)Select "payment method".

*Payment Methods as shown below :

1. Credit Card 
Via eGHL (Visa or Mastercard) 

2. Internet Banking / Online Bank Transfer

Step 6) "Confirm Order".

 

Others:

Q. How long does the delivery usually takes?
3 to 5 working days depending on the courier company arrangement.

Q. How to change my account personal information and shipping address?

*Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1.Click on “Lost Password?” and fill your email that used to register the account in the box.

2.Click Submit.

3.A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on Pending status.

*Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?

Ringgit Malaysia.

Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly contact us with:

*Whatsapp (012 390 9290)

*Facebook Contact: https://www.facebook.com/hoops.station/

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