1) All delivery orders are trackable. You will receive a despatched email with a tracking link for your order, alternatively you can log in to your account and view the tracking in your order history. When we send your despatched email there can sometime be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 1-2 working days for your orders information to be visible.
2) Weekends orders will proceed on Monday. No shipment during public holiday.
3) Shipment may occur a delay during first week the promotion is started, especially promotion for festival celebration. Order place within the time may take approximate 5-8 working days for the order to be delivered. Kindly ensure there is no urgent matter before any purchase is made. Thank you for your understanding.
4) If you not received despatched email after your order status show as "Shipped" , please give us your order number for a quicker solution. Hoopsstation E-sales (Whatsapp: 012-3909290) - (click me).
Courier We Use:
Citylink Customer Service No: 603-50333800
DHL Customer Service No: 1800 888 388
Please enter tracking number to track your shipment details.