FAQ

To order:

Click “Add to cart” button on the products you wish to purchase.

To check your order:

Click " Shopping Cart " button on the right top display.

To remove order:

Click the " bin” button to remove.

To pay order:

Step 1: Clicked "Checkout" button.

Step 2: Select "delivery method".

Step 3: Select or fill "Shipping Address".

Step 4: Select "payment method".

Step 5: "Confirm Order".

REMARK:

Q. How long does the delivery usually takes?

-3 to 5 working days depending on the courier company arrangement.

-The demand for deliveries is increasing during the first week of any online sales, hence causing the delay of the delivery shall be extended to 7-10 working days.

Q. Delivery Cost:

-Penisular Malaysia: RM11.00 per item

-Sabah and Sarawak: RM30.00 per item

*Free shipping: RM399.00 and above per transaction.

Q. How to change my account personal information and shipping address?

-To change your personal information, kindly Whatsapp +60 17-323 6833 -  (click me)

-To change your shipping address, login to your account -> click “Shipping Address”

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Forgotton Password?” and fill your email and mobile that used to register the account in the box. 

2. Click Submit.

3. A vnew password will be sent to you. Once you have received the new password, you will be able to choose a new password for your account. 

Q. Can I cancel an existing order that have been made?

-Yes, only if the order is still not complete payment or unsuccessful payment.

*Orders that are in shipping or shipped cannot be cancel.

Q. What is the product's transaction currency?

-Ringgit Malaysia.

Q. I still have doubts!

-Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly contact us with:

-Whatsapp (012 390 9290) - (click me)

-Facebook Contact: https://www.facebook.com/hoops.station/